30 days to change your mind
If your bracelet isn’t right for you, you can return or exchange it within 30 days of receiving it. For purchases made in person, such as at a market, the 30 days start on the day of purchase.
What can be returned
Bracelets must be unworn and in the condition you received them, ideally with the keepsake card. Because they are worn against the skin, we can’t accept returns of bracelets that have been worn, except for the damage or error cases below.
Exchanging for another size
Chose a size that doesn’t fit? We’re happy to exchange it for a different bead or wrist size. Send the unworn bracelet back to us; once it arrives, we’ll send your new size.
How to start a return
Email us at info.the.moonlight.sanctuary@gmail.com with your order number (or the date and place of your in-person purchase), the bracelet you’re returning, and whether you’d like a refund or an exchange. We’ll reply with the return address and next steps. Please don’t send items back before contacting us.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong one. We recommend a trackable service, as we can’t be responsible for returns lost in the mail.
Refunds
Once we receive and check your return, we’ll refund the bracelet price to your original payment method within 7 business days. Your bank may take a few more days to show it. The original shipping charge is not refundable.
Damaged or wrong item
If your bracelet arrives damaged, or isn’t the stone or size you ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including shipping costs.
A note on natural stones
Natural stones vary in shade, pattern and texture, so your bracelet may look a little different from the photographs. This natural variation is part of each piece’s character and isn’t considered a defect.
Your rights
This policy doesn’t limit any rights you have under the consumer protection laws that apply to you.
Questions? Contact us